Lighting by Gregory attempts to process orders as soon as they are submitted, and we cannot accept changes or cancellations for orders that have already been processed.
We cannot guarantee that we will be able to cancel an order after a customer submits an order.
However, customers wishing to change or cancel their order may call 1-800-807-1826 before 5PM ET on the day of the purchase.
After 5 PM ET, customers should submit a request via our website here. We will confirm all requests for a change or cancellation that are submitted after 5PM. If you do not receive a confirmation within 24 hours, the request was not received. Please contact us again via phone. We will confirm receipt of your notice with 24 hours on weekdays and 48 hours on weekends.
The following orders cannot be cancelled at any time:
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- Orders with an invoice total greater than $2,000 or orders with 10 or more of the same item
- Custom made items
If you change your order and the total value falls under $150, you will be charged a $20 shipping fee.