Lighting by Gregory will replace damaged, defective, or broken products and glass, free of charge, under the following conditions:
- The customer must notify Lighting by Gregory of the product’s defect via email, within 15 days of delivery. If you do not notify us about broken, damaged, or defective goods within 15 days of delivery, we cannot replace them free of charge.
- We will confirm receipt of your notice within 24 hours on weekdays and 48 hours on weekends. A customer service
representative will provide you with instructions for returning the product using a Return Goods Authorization number. Replacement requests will not be accepted without a Returns Good Authorization number.
- Damaged, defective, or broken products must be received and inspected by a Lighting by Gregory representative or the manufacturer before a replacement is issued.
- Call-tags and Mailing labels: Only one call-tag or mailing label to return defective or damaged items will be provided. If the customer is not available at the time the attempts are made by the carrier to retrieve the items, then the return will be the responsibility of the consumer regardless of whether it is damaged or defective.