Lighting by Gregory works to provide a hassle-free return process. Products may be returned under the following conditions:
- The customer must notify Lighting by Gregory within 15 days of receipt of the delivery that they wish to return the product. Returns cannot be accepted 15 or more days after delivery. Customers must notify us via email. We will confirm receipt of your notice within 24 hours on weekdays and 48 hours on weekends. A customer service representative will provide you with instructions for returning the product using a Return Goods Authorization number. Returns will not be accepted without a Return Goods Authorization number.
- The product must be in its original packaging, must not show signs of installation (no cut wires or scratches), and must be in resalable condition.
- Each individual product’s price must be greater than $150.
- The product must not have been part of a custom order, purchased from our clearance section, or discontinued by the manufacturer. We cannot accept light bulb returns. Additionally, orders of 10 or more of the same product or orders of more than $2,000 cannot be returned.
- Customers will be responsible for return shipping and a 25% restocking fee.
Returns as specified from the following manufacturers will NOT be accepted:
- Lightolier does not accept returns for items under $500 unless damaged or defective
- All Estiluz items are final sale. If an item is defective or damaged, Estiluz will repair or replace the item. The item cannot be returned for credit under any circumstance.
- Adesso, House of Troy, JR Moder, Nulco, Poulsen, Robert Abbey, and Triarch will only accept returns that have manufacturer defect or damage.
- Hanover Lantern, Mica Lamp Company, and Vibia will replace broken products, but do not accept returns. All sales are final.
- Juno items that are priced under $200
- Basic Source’s alabaster items
- Access Lighting products with CFL fixtures
- Justice Design’s special lamping items
- A19 Lighting items with a painted finish are final sale.
Once a product has been received, we will work to provide credit to customers as quickly as possible.