Before accepting a delivery, you are required to inspect each and every box for damaged or missing items. By accepting delivery of a shipment, you acknowledge that the item(s) were received in 100% usable condition and that you have received every item listed on the packing slip. If you are not required to sign for a shipment and you received damaged goods, please contact Customer Service immediately to report the damage.
We can ship anywhere within the United States (all 50 states), as well as Canada. If you live outside of the United States or Canada, at this time we are unable to accept your order and apologize for the inconvenience.
From the big to the small, we ship it all (mostly). Every shipment method we use is trackable and insured. Below is a list of our shipment methods and their shipping times. All shipment times are shown in business days, which is Monday through Friday (no weekends), excluding holidays. Shipment times are average and remote locations, shipments during the winter holiday season, and cases of extreme weather may exceed the mentioned shipment times.
- Freight or ‘LTL’ Shipping – This is reserved for large, heavy or oversized items such as large chandeliers, pendants, furniture items, etc. Items are palletized and loaded onto a large truck for shipment. Items are delivered by scheduled appointment by lift-gate for to-the-curb service. All items must be inspected for freight damage prior to the driver leaving. Shipment time is 7-10 business days.